Legal
Refunds and Returns
Containers are large, heavy items delivered by truck, so returns work differently than for everyday products. This policy explains cancellations, what happens if there is a problem on delivery, and how refunds are paid.
Cancelling an order before delivery
- More than 7 days before the scheduled delivery: we will refund your payment in full.
- Within 7 working days of the scheduled delivery: we will refund your payment less a cancellation fee, to cover costs already committed.
- After the truck has been dispatched: we will refund your payment less the delivery charge and a return trip fee.
The cancellation fee is equal to the costs we have already committed to your order, such as the container, transport and any work already done.
To cancel, contact us by phone or email with your order details.
Custom builds and modifications
Custom work is built to your specification. Once work has started, we can only refund the base container and any work not yet carried out, less the cancellation fee. Completed modifications cannot be refunded.
If the truck cannot deliver
If a delivery cannot be completed because the site is not ready, access is not as described, or no one is available as agreed, we will reschedule. A return trip fee and any waiting time charges will apply. See our shipping and delivery policy.
Problems with your container
If your container does not match the size, type, condition or grade on your invoice:
- Note the problem on the delivery receipt if you can.
- Take clear photos of the problem and of the unit number on the doors.
- Contact us within 30 days of delivery.
We will look into it and, where the container does not match what you ordered, we will choose with you between:
- Repairing the problem on site
- Replacing the container with one that matches your order
- A partial refund, if you are happy to keep the container
- A full refund, with the container collected at our cost
Cosmetic wear on used containers, such as dents, surface rust and faded paint, is normal and is not a reason for a refund unless the container was sold as new.
Returning a container you no longer want
We accept returns of unused containers at any time. The container must be empty, unmodified and in the condition it was delivered. You pay for collection and a restocking fee of 12% of the purchase price.
Rentals and rent-to-own
- Ending a rental: give the notice set out in your rental agreement. If you end the rental before the current rental period is over, we will refund the unused part of the rent you have already paid.
- Rental deposits: refunded within 3 days after the container is collected and inspected, less any charges for damage beyond normal wear, cleaning or missing accessories.
- Rent-to-own: cancellation terms are set out in your rent-to-own agreement.
Parts and accessories
Unused parts and accessories in their original packaging can be returned at any time for an 80% refund, issued within 3 days. Items that have been installed, cut or modified cannot be returned.
How refunds are paid
Approved refunds are paid to your original payment method within 3 to 7 business days. Your bank may take a few more days to show the refund.
Contact us
- Conex Box For Sale
- Address: 44 Island Container Plaza, Wyandanch, NY 11798, United States
- Phone: +1 (628) 272-4981
- Email: sales@conexboxforsale.com